Last Updated: January 9, 2026
Important (Please Read): BizAssistant.ai provides AI receptionists / AI voice agents and related automation tools.
You (not BizAssistant.ai) are responsible for: (i) compliance with all laws that apply to your calls/texts/recordings/marketing and the content your AI agent says,
(ii) providing required notices and obtaining required consents (including for call recording and automated texts/calls), and
(iii) ensuring your use is appropriate for your industry and jurisdiction.
Not legal advice: BizAssistant.ai is not a law firm and does not provide legal services. You should have counsel review these Terms for your business and location.
These Terms of Service (“Terms”) govern your access to and use of BizAssistant.ai’s website(s), software, AI receptionist / voice agent services, call routing, booking widgets, SMS/e-mail communications, call recordings/transcripts (where enabled), integrations, and related services (collectively, the “Services”).
The Services are offered by BizAssistant.ai LLC (“BizAssistant.ai,” “we,” “us,” or “our”), located at 3400 Cottage Way, Ste G2 #32353, Sacramento, CA 95825.
By accessing or using the Services, clicking to accept these Terms, signing an order form, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.
These Terms incorporate by reference our Privacy Policy (available on our website). If we provide additional policies (e.g., acceptable use, DPA, support policy) or an order form, those documents may apply as well.
If there is a conflict between these Terms and an order form or signed written agreement between you and BizAssistant.ai, the signed agreement controls for that conflict.
You represent and warrant that: (a) you are at least 18 years old; (b) you have legal capacity and authority to enter these Terms; and (c) you will use the Services only for lawful business purposes and in compliance with these Terms and all applicable laws.
BizAssistant.ai does not provide legal advice and does not guarantee that use of the Services will make you compliant with any law, regulation, or industry requirement.
BizAssistant.ai provides AI-driven communications and automation tools that may answer inbound calls, collect caller information, qualify/triage inquiries, route calls, schedule appointments, send follow-ups, and sync information with integrated systems. Certain features may be optional, beta, or dependent on Third-Party Services.
The Services act on your configuration and instructions. You are solely responsible for your scripts, business logic, disclosures, routing rules, and how you use the Outputs.
You must provide accurate information when creating an account and keep it current. You are responsible for all activity on your account, including activity by Authorized Users.
You are solely responsible for compliance with laws and regulations applicable to your business and communications, including (without limitation) privacy, consumer protection, marketing/telemarketing, call recording, and data protection laws. This includes obtaining and documenting all legally required notices and consents from Callers/contacts.
Recording laws vary by jurisdiction. You are responsible for determining if you may record or monitor calls and for providing all required disclosures and obtaining all required consents.
You are responsible for ensuring your AI Agent provides any disclosures required by law or best practices in your context, including (as applicable): (i) disclosing that the Caller is interacting with an AI or automated system, (ii) pricing/fees disclaimers, (iii) appointment availability limitations, and (iv) licensure or professional disclaimers for regulated industries.
You determine what data you collect and why. You are responsible for providing privacy notices to Callers, honoring lawful requests, and ensuring you have a legal basis to share data with us.
You agree not to (and not to allow any third party to) do any of the following:
We may suspend, throttle, or terminate access if we reasonably believe your use is abusive, unlawful, non-compliant, or creates risk for BizAssistant.ai or others.
Unless we have a separate written agreement signed by BizAssistant.ai that explicitly permits it, you agree you will not submit or process through the Services:
By providing contact information to BizAssistant.ai or using the Services, you authorize us to send service-related communications (e.g., account notices, security alerts, billing receipts, and operational messages). Message frequency may vary. Standard message/data rates may apply.
Opt-out: Where applicable, you (and your contacts, where you instruct us to message them) can opt out by replying STOP or using other provided mechanisms. You are responsible for ensuring opt-out language and compliance are handled correctly for your use case.
Where enabled, we may record, store, and transcribe calls or interactions handled through the Services to provide the Services, deliver features (transcripts/summaries/analytics), help troubleshoot issues, and improve quality.
You are solely responsible for required recording disclosures/consents and for configuring your greeting/agent scripts accordingly.
The Services are not designed for emergency use (e.g., 911, fire, police, medical emergencies, crisis hotlines). Do not rely on the Services for emergency dispatch or instructions. BizAssistant.ai disclaims all responsibility for attempts to use the Services for emergency purposes.
Unless we expressly agree in a separate signed writing, the Services are not designed to comply with industry-specific regulations (including without limitation HIPAA/HITECH, GLBA, PCI-DSS, FINRA/SEC rules, FCRA/FDCPA, or state bar rules). You are responsible for ensuring compliant use and for restricting data and workflows accordingly.
No professional advice: The Services do not provide legal, medical, mental health, financial, tax, or investment advice. You are responsible for ensuring your AI Agent does not present Outputs as professional advice.
The Services may integrate with Third-Party Services (telephony/SMS carriers, CRMs, booking tools, payment processors, AI model providers, analytics, etc.). Your use of Third-Party Services is subject to their own terms and policies, and we do not control or assume responsibility for them.
Third-Party Services may change, fail, or become unavailable. We are not liable for outages, data loss, delivery failures, carrier filtering, or feature limitations caused by Third-Party Services.
We may offer free or promotional trials. Unless stated otherwise, after a trial ends, your subscription may automatically convert to a paid plan and renew periodically (e.g., monthly) until canceled.
You authorize BizAssistant.ai and our payment processors to charge your payment method for all fees, taxes, and other charges associated with your account. If your payment method fails, we may suspend Services until payment is received.
Certain usage (e.g., carrier/SMS fees, number provisioning, toll-free fees, or other telecom charges) may be pass-through costs imposed by carriers or vendors. You are responsible for such fees where applicable, even if a plan is advertised as “flat rate” or “unlimited,” unless we expressly state those costs are included.
Fees are non-refundable except as required by law or as expressly agreed by us in writing. You agree not to initiate unwarranted chargebacks. If you do, we may suspend your account and you remain responsible for outstanding amounts and reasonable collection costs.
We may change pricing from time to time. If a pricing change affects your next renewal, we will provide notice as required by law. Continued use after the effective date constitutes acceptance.
You may cancel at any time through the methods we make available. Cancellation stops future renewals but does not retroactively refund already-paid fees. You remain responsible for fees incurred through the effective cancellation date.
The Services (including software, workflows, UI, designs, and underlying technology) are owned by or licensed to BizAssistant.ai and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes during an active subscription and in accordance with these Terms.
Restrictions: You may not copy, sell, resell, rent, lease, sublicense, distribute, or publicly perform the Services or any portion of them except as expressly permitted.
Your Content: You retain ownership of Client Content. You grant BizAssistant.ai a worldwide, non-exclusive, royalty-free license to host, process, transmit, and use Client Content as reasonably necessary to provide, secure, and improve the Services and to comply with law.
Feedback: If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation, and without obligation of confidentiality.
Trademarks / Publicity: Unless you opt out in writing, you grant us permission to identify you as a customer (name/logo) in a reasonable manner (e.g., on a customer list). We will stop upon written request.
We process data in accordance with our Privacy Policy and these Terms. You represent that you have a lawful basis to provide Client Content and Caller data to us and to instruct us to process it.
If applicable law requires, we may offer a separate Data Processing Addendum (DPA). Contact us to request it.
Each party may receive non-public information from the other (“Confidential Information”). Each party agrees to: (a) use Confidential Information only to perform under these Terms, (b) protect it using reasonable care, and (c) not disclose it except to employees/contractors who need to know and are bound by confidentiality obligations.
Confidential Information does not include information that is (i) publicly available without breach, (ii) independently developed without use of the other party’s Confidential Information, or (iii) received lawfully from a third party without confidentiality obligations.
A party may disclose Confidential Information if required by law, subpoena, or court order, provided it gives notice when legally permitted.
The Services use AI and automated systems. AI may produce incorrect, incomplete, misleading, or inappropriate Output and may misinterpret context or Caller intent. Output is not guaranteed to be accurate, complete, or suitable for any purpose.
We may offer beta, preview, experimental, or “early access” features. Beta features may be modified or discontinued at any time and may be less reliable. Beta features are provided “as is” with no warranties and may not be supported.
We do not guarantee uninterrupted uptime. The Services may be unavailable due to maintenance, updates, outages of Third-Party Services, or events beyond our control.
We may modify, suspend, or discontinue all or part of the Services at any time. Where practical, we will provide notice of material changes.
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIZASSISTANT.AI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) OUTPUTS WILL BE ACCURATE OR COMPLETE; OR (C) THE SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY SPECIFIC BUSINESS RESULT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BIZASSISTANT.AI OR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $50.
Some jurisdictions do not allow certain limitations; in such cases our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless BizAssistant.ai and its officers, employees, contractors, and agents from and against any claims, demands, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party right (including privacy, consumer protection, telemarketing/call recording laws); (d) your Client Content, scripts, configurations, or instructions; (e) communications you initiate through the Services (calls/texts/emails); or (f) your use in regulated/high-risk contexts.
You may stop using the Services at any time. We may suspend or terminate access immediately if we believe you are violating these Terms, violating law, creating risk, or failing to pay fees.
Upon termination, your license to use the Services ends. We may delete or anonymize Client Content and Caller data after termination consistent with our retention practices and legal obligations. You are responsible for exporting any data you wish to retain prior to termination, if export tools are available.
Sections intended to survive (including but not limited to: compliance responsibilities, prohibited uses, recording/consent obligations, IP, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution) will survive termination.
Please read this section carefully. It affects your rights and may require arbitration.
Before filing a claim, each party agrees to attempt to resolve disputes informally by contacting the other party and allowing at least 30 days to resolve the dispute.
Except for disputes eligible for small claims court or requests for injunctive relief related to intellectual property or misuse of the Services, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration, not in court.
The arbitration will be administered by a recognized arbitration provider (e.g., AAA) under its commercial rules. The arbitration may be conducted remotely (video/phone) unless the arbitrator requires otherwise. The arbitrator may award the same damages and relief that a court could award.
You and BizAssistant.ai agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
Note: Arbitration/class action provisions can be jurisdiction-specific and sometimes need attorney tailoring for maximum enforceability. Consider having counsel confirm this section for your exact customer base (B2B vs B2C) and jurisdictions.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
To the extent any dispute is properly in court (e.g., injunctive relief or to enforce an arbitration award), you agree to venue in state or federal courts located in San Diego County, California, and you consent to personal jurisdiction there.
You agree to comply with all applicable export control and sanctions laws and represent that you are not located in a jurisdiction subject to comprehensive U.S. sanctions (where prohibited), and are not a denied or restricted party. You will not use the Services for prohibited end uses.
If you have questions about these Terms, contact us:
BizAssistant.ai LLC
3400 Cottage Way, Ste G2 #32353, Sacramento, CA 95825
📧 [email protected]
🌐 https://www.bizassistant.ai
This Terms of Service template is provided for informational purposes only and does not constitute legal advice. BizAssistant.ai is not a law firm and does not provide legal services. You should have a licensed attorney review and customize these Terms for your specific business, jurisdictions, and marketing/telephony practices.