Is BizAssistant an AI receptionist?
Yes. BizAssistant is a 24/7 AI receptionist built for appliance repair companies. It does not repair appliances for homeowners; it answers calls for the companies that do. It asks for appliance details, identifies urgency, books qualified jobs into open calendar slots when your rules allow it, and sends your team a clean recap when the next step is call back, dispatch, or follow up.
What is included in the $97/month plan?
The $97/month launch plan includes a free custom demo, a 7-day free trial with no credit card needed, AI receptionist coverage for appliance repair calls, caller information capture, appliance type, brand, symptom, repair location, timing, urgency, warranty or non-warranty notes, instant email recaps, real-time calendar booking support, callback notes, dispatch handoff, managed setup, testing, and tuning around your rules. If you continue after the trial, your first paid month is backed by a 30-day money-back guarantee.
Is setup included?
Yes. Setup is included. We learn your appliance types, service area, intake questions, diagnostic fee rules, calendar booking rules, urgent-call rules, warranty and non-warranty process, and team handoff process, then configure and test the call flow before it goes live. There is no separate setup fee for the $97/month plan.
Am I locked into a contract?
No long-term contract is required for the standard plan. Start with a free custom demo and a 7-day free trial, no credit card needed, then continue at the $97/month launch price if it is a fit. If you continue after the trial, your first paid month is backed by a 30-day money-back guarantee. Larger or unusually complex setups can be reviewed separately.
Will the AI receptionist sound weird or robotic to callers?
No. The goal is not to impress callers with AI. The goal is to sound clear, helpful, and professional while collecting the information your team needs. BizAssistant is designed for practical appliance repair calls, not gimmicky conversations.
Can BizAssistant help book repair appointments?
Yes. When your rules and schedule allow it, BizAssistant can book qualified customer jobs directly into open slots on your calendar. It can work with Google Calendar, Outlook, or iCal, and the sync checks availability in real time so jobs go into open times instead of creating avoidable scheduling conflicts. If the caller needs approval, is outside your rules, or your team needs to confirm the final time, BizAssistant sends the caller details and appliance issue information so your office can follow up fast.
What does my team receive after a call?
Your team gets an instant call recap with the caller's name, phone number, appliance type, brand, symptom, location, timing, urgency, warranty status, notes, and recommended next step. Instead of a messy voicemail, your team gets a clear repair intake summary they can act on.
Does this replace my office or dispatcher?
No. BizAssistant supports your team by covering missed repair calls, after-hours calls, overflow, and repetitive intake. Your staff can spend less time chasing voicemails and more time scheduling repair appointments, helping customers, and handling calls that truly need a human. Most shops can keep their current business number and forward only the calls they want covered.
Can BizAssistant identify urgent repair calls?
Yes. BizAssistant can ask about the appliance type, symptom, location, timing, and urgency, then route or flag the call based on your rules. Refrigerator not cooling, washer leaking, and other same-day repair requests can be treated differently from routine diagnostics, general questions, or non-urgent repair requests.
How quickly can my AI receptionist go live?
Most straightforward appliance repair setups can launch quickly once we have your appliance categories, service area, intake questions, calendar booking rules, warranty rules, and team handoff preferences. If your setup includes calendar booking, dispatch, callbacks, or urgent-call routing, we test those flows before launch so calls are handled correctly.
What happens if a caller needs my team?
BizAssistant can route, flag, or hand off calls based on your rules. The difference is the caller does not just disappear into voicemail. Your team gets the caller's information, appliance issue, urgency, and the context needed to respond properly.
How is this different from voicemail or a regular answering service?
Voicemail makes the repair customer wait for a callback. A regular answering service often just takes a message. BizAssistant answers the call, qualifies the caller, captures appliance details, identifies urgency, and can book qualified jobs into open calendar slots, or move the opportunity to callback, dispatch, or your office.